Booking Information

Booking Information -

Summer Opening Hours
Mon - Fri 12 noon - 5pm 

Normal Opening Hours From 24 August Onwards
Mon - Sat 12 noon - 7.45pm 

The Box Office will close at 5pm when there is no evening performance
When there is a performance on a Sunday the Box Office will be open from 5.45pm - 8pm

Concessions, Discounts and Offers

Discounts and special offers may be limited or subject to availability and are at the discretion of the Marketing & Sales Team Leader. Unless otherwise stated, concessions and discounts cannot be combined or used in conjunction with other offers. Where available concession rate tickets are available to children, full-time students, senior citizens and those who are registered disabled. Please note these may vary dependant on show.

Party Bookings

Party Booking - group discounts are available at many performances; details available at the Box Office.  PLEASE NOTE PARTY BOOKINGS SHOULD NOT BE BOOKED ONLINE.

How To Book

Book Online: Customers booking online are able to choose their seats.

If this will be the first time you have used the on-line booking system, we recommend you set up your account before proceeding to buy tickets or choose seats. We will send a confirmation of your password to your email address and you will then be able to book your seats.

Family Saver Bookings: On certain performances there is a family saver option, to take advantage of these prices online, please remember to select all seats as full price seats, and the discount will be taken off at the checkout.

Single Seats: As a general rule we do not allow single seats to be left unoccupied when you are booking online. It is hard for us to fill lots of single seats, as most bookings are made for two or more people; and so our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, or call the box office for further assistance.

In Person: The Box Office at The Octagon opens daily (Mon-Sat) at 12 and has a full booking service. On performance days the Box Office will remain open until 15 minutes after the advertised start of performance. When there is a performance on a Sunday the Box Office will be open from 5.45pm - 8pm.

By Telephone: Call the Box Office on 01935 422884 during opening hours, Visa / Mastercard /Maestro / Delta accepted. Tickets will be sent out by 2nd class post for a charge of £1.50. Tickets purchased for events less than seven days away will be retained at the Box Office for collection.

By Post: The Box Office • The Octagon Theatre • Hendford • Yeovil • Somerset • BA20 1UX

Reservations: Reservations, without payment, will be held for a maximum of three working days or until 30 minutes before the performance, whichever is the earliest.

Free Mailing List: To receive information about forthcoming events at the theatre, please call the Box Office on 01935 422884 or send us an email to octagon.theatre@southsomerset.gov.uk remembering to include your name, full postal address, postcode and telephone number.

Refunds: Tickets cannot be cancelled and are non-refundable except in the case of a cancelled performance. Use of photographic or recording devices is forbidden. For the comfort of all our guests please ensure that any mobile phones or pagers are switched off. Latecomers will not be admitted until a suitable break in the performance, which may be the interval.

Exchanges: At our discretion, ticket exchanges may be available for performances of the same production, subject to a fee. This offer excludes group bookings of 10 or more tickets. Resales will only be offered on sold-out performances, subject to a fee.

The Management reserves the right:

• to make alterations to the advertised cast and programme without prior notice
• to refuse admission
• to provide alternative seats to those purchased.