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Booking Information

Concessions, Discounts and Offers

Where available concession rate tickets are available to children, full-time students, senior citizens (those in receipt of state pension) and those who are registered disabled. Please note these may vary dependant on show. Discounts and special offers may be limited or subject to availability and are at the discretion of the Box Office Supervisor. Unless otherwise stated, concessions and discounts cannot be combined or used in conjunction with other offers. 

PLEASE NOTE:
Children and young people aged 14 years and under must be seated next to an accompanying adult.


Party Bookings

Where available, and unless otherwise stated, party rates are only available on bookings with a minimum of 10 tickets. Group rates are only available when booking all of the tickets together.

When booking 10 seats or more for any performance, tickets can be reserved under a group booking with payment due one month before the date of the production.

Schools can follow a similar booking process for relevant performances.

 

How To Book Your Tickets

Book Online:

Customers booking online are able to choose their seats.

If this will be the first time you have used the on-line booking system, we recommend you set up your account before proceeding to buy tickets or choose seats. We will send a confirmation of your password to your email address and you will then be able to book your seats.

PLEASE NOTE:
As a general rule we do not allow single seats to be left unoccupied when you are booking online. It is hard for us to fill lots of single seats, as most bookings are made for two or more people; and so our website will not let you leave an empty seat between booked seats or at the end of a row. If you receive this warning, please look elsewhere in the auditorium for your seats, or call the box office for further assistance.

In Person:

The Box Office at The Octagon opens daily (Mon-Sat) at 12 noon and has a full booking service. On performance days the Box Office will remain open until 15 minutes after the advertised start of performance, otherwise the Box Office closes at 5pm. When there is a performance on a Sunday the Box Office will be open 2 hours before the performance.

By Telephone:

Call the Box Office on 01935 422884 during opening hours. We accept the following cards: Visa, Mastercard, Electron and Maestro. Tickets will be sent out by 2nd class post for a postage and processing fee of £1.50. Tickets purchased for events less than seven days away will be retained at the Box Office for collection.

By Post:

The Box Office • The Octagon Theatre • Hendford • Yeovil • Somerset • BA20 1UX

Ticket Levy:

A £1 ticket levy is included in all stated ticket prices for all shows from September 2016 onwards. This levy will support the development of cultural provision in South Somerset and the development of The Octagon Theatre.


Free Mailing List:

To receive information about forthcoming events at the theatre, please call the Box Office on 01935 422884 or send an email to octagontheatre@southsomerset.gov.uk remembering to include your name, full postal address, postcode and telephone number.


Refunds:

Tickets are non-refundable except in the case of a cancelled performance.


During Performances:

Use of photographic or recording devices is forbidden. For the comfort of all our guests please ensure that any mobile phones or pagers are switched off. Latecomers will not be admitted until a suitable break in the performance, which may be the interval.


Exchanges:

At our discretion, ticket exchanges may be available for performances of the same production only, subject to a fee. This offer excludes group bookings of 10 or more tickets. Resales will only be offered on sold-out performances, subject to a fee.


The Management reserves the right:

• to make alterations to the advertised cast and programme without prior notice.

• to refuse admission.

• to provide alternative seats to those purchased.

 

Babes In Arms Policy

Under 2's will be admitted free of charge to children's shows, but parents must obtain a special ticket from the Box Office on arrival at the theatre.

For all other shows we kindly request patrons contact the Box Office in advance to ascertain whether a performance is deemed to be suitable for young babies by the Management of the Octagon Theatre. If considered to be the case, a ticket will be issued free of charge with the understanding that parents sit near an aisle and be prepared to remove themselves from the auditorium if their baby becomes unsettled. The Octagon Theatre is a family friendly venue and we are happy to assist parents wherever possible, but must also consider our other patrons enjoyment of the theatre and ensure they are not disrupted during performances.

PLEASE NOTE:
Babes in Arms tickets for all performances permit under 2's to sit on the lap of a parent. If a parent wishes to have a separate seat for their baby they must purchase a ticket accordingly.