We strongly recommend that everyone continues to wear face coverings out of respect for fellow patrons, staff and volunteers when coming into our venues and especially when moving around the venues.
Perspex safety screens will largely remain in place around each of our venues to minimise the potential spread of Covid-19 where close proximity is necessary between staff and patrons.
Hand sanitising stations will remain in place around each of our venues and we would encourage you to use these frequently whilst moving around the venues.
Our rigorous programme of cleaning high ‘touch points’ and seats after each event will remain in place across each of the venues, and wherever possible ventilation will be maximised.
As we are a 'See it Safely' venue, if you have received a positive Covid-19 test result within 3 days of your booking, or you have been notified by NHS England that you are required to self isolate, please email firstname.lastname@example.org or call the Box Office on 01935 422884.
We will endeavour wherever possible to move your tickets to an alternative date. If no alternative performance date is available, we can credit your customer record.
In order for an exchange or credit to be issued, please send proof of a positive covid test via email no later than 4 hours before the performance starts to email@example.com
We are unable to offer ticket returns and credits after the show date has already happened.
Accepted proof is either a date stamped photo of a positive LFT or an email/screenshot of details provided by the NHS of a positive test.
To find out more about booking tickets, our policies and specific information about visiting The Octagon Theatre, please click on the corresponding tab.